How do I place an order?

Please head on over to the SHOP page. You will find ​listings to choose from with their prices. 

You'll find itsy bitsy pals that are ready to be shipped.

Unless otherwise specified in the listing's description, these ready made items do not have a customization option. 

If you would like to purchase one of these items and have it customized to your specifications, or have a personalized figure made,  please CONTACT ME to discuss prices and time frames. 

Payment 

Payments can be made via Stripe, a credit and debit card processor, or PayPal. Your banking information is never stored in mi site. 

Full payment is required when placing an order. 

 

Packaging 

I love shopping online and I know how devastating it is to receive a broken item, so I take every precaution to make sure your special pal or custom figure is packaged extremely well to avoid as many mishaps as possible during transit.

Despite it all, carriers can be tricky (rough with packages :/)  and if you were to receive a damaged item, please CONTACT ME and we can figure out the best way to solve the issue. 

 

 

Shipping

I offer FREE SHIPPING on all orders over CAD $100. 

The free shipping discount will be automatically applied to your cart.  

In stock items are shipped in 2-3 business days.

Custom items have specific production times in the listing description. 

To estimate the actual delivery time, please take into consideration the time needed to send out your order plus shipping days.

All international packages are subject to custom inspections. International shipments may be subject to custom fees. Customers are responsible for these fees.  I have no way to estimate how long custom authorities take to release packages. 

Shipping times and costs vary within Canada and the US.

As soon as your item has shipped, you will receive an email with carrier and tracking information.  

Returns & Refunds

In Stock Items 

*Returns for in stock items is dealt with individually. Please CONTACT ME if you are not satisfied with your piece within 7 days of receiving it, and we can work it out.  In the extreme case scenario that the item must be returned, buyer will be responsible for all return shipping fees. Items must be returned in original packaging and  in the exact same condition as when shipped to customer and a refund will be issued only after the item arrives back at the studio.

*Refunds for in stock pieces are only offered within the first 24 hours of placing your order and before item has shipped. 
 
Custom Orders 

*Returns are not accepted for custom orders. 

*Refunds for custom orders will be issued only within the first 24 hours of placing your order. 

After 24 hours and before order has shipped,  you may still request a refund but bear in mind that 30% of the price of the item purchased will be considered as a non- refundable deposit for having secured a slot on my schedule and for work and materials that were used towards your order.  

 

Gift Messages 
Itsy bitsy pals or custom made figures are perfect for gifting and you can include a gift message in your order. Please include your message in the "Notes" field when checking out.  Messages are printed on white cards and packaged with your order. 
 
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